Off the Hook

It’s pretty stressful when clients email you asking where something is. Luckily, there is a strategy to deal with this email induced stress. Whenever a client requests something of you, simply copy a colleague into the email and say, “My colleague will send.”  It’s generally helpful if the copied colleague knows the client, but copying anyone who will make some attempt to handle the request should ease the burden on you.  When you think about it, the ultimate goal of legal practice should be to get to the point where all you do is spend no more than a couple hours per day copying people into emails.